Ehr Trainer & Support Coordinator
Company: Harmony Health Care Long Island
Location: Garden City
Posted on: April 6, 2026
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Job Description:
OUR VISION To continue as an eminent healthcare provider on Long
Island, dedicating ourselves to providing exceptional health care
for all our patients and to transform both the lives of the
individual, and the community, for the better, one person at a
time. OUR MISSION To provide access to equitable, optimal
healthcare by improving the overall wellness of all individuals in
our communities and delivering high quality comprehensive patient
centered care. JOB TITLE: EHR Trainer & Support Coordinator REPORTS
TO: Healthcare Informatics & EHR Manager/Administrator The
following statements reflect the general duties, responsibilities,
and competencies considered necessary to perform the essential
functions of the job and should not be considered as a detailed
description of all the work requirements of this position. POSITION
SUMMARY: The EHR Trainer & Support Coordinator is responsible for
providing end-user training, day-to-day support, and coordination
related to the Electronic Health Record (eClinicalWorks). This role
focuses on ensuring staff are properly trained, supported, and able
to effectively use the EHR in their daily workflows, while
escalating system-level issues appropriately. RESPONSIBILITIES :
Provide direct EHR training to new and existing staff, including
onboarding, refresher training, and workflow updates. Develop,
maintain, and update EHR training materials, tip sheets, and
standard workflow documentation. Serve as the primary point of
contact for EHR-related user questions and support. Manage and
track EHR help desk tickets, including triage, resolution, and
timely escalation. Identify recurring issues, training gaps, and
workflow challenges and communicate trends to EHR leadership.
Support staff during system updates, workflow changes, and go-live
activities. Coordinate EHR onboarding and offboarding requests,
including submitting access requests per established procedures.
Assist with system testing and validation activities as assigned.
Train staff on EHR downtime and recovery workflows and assist with
post-downtime documentation. Reinforce standardized EHR workflows
and best practices across sites and programs. Collaborate with site
and program leadership to support consistent EHR use. Perform other
duties reasonably related to training, support, and coordination
responsibilities. QUALIFICATIONS: 2–3 years of experience using an
EHR system, preferably eClinicalWorks. eCW Train-the-Trainer
Certification preferred. Strong verbal and written communication
skills, with the ability to train and guide diverse staff in
effective EHR use. Strong customer service, interpersonal, and
problem-solving skills. Ability to meet deadlines and manage
competing priorities. Attention to detail and ability to identify
workflow and training gaps. Ability to work independently and
collaboratively. Working knowledge of HIPAA and EHR-related privacy
requirements. You must have the ability and willingness to
regularly travel, if working in Nassau or Suffolk Counties, a valid
New York, driver's license and transportation. SALARY :
55,000-65,000 MORE INFORMATION : This is an exempt position.
Keywords: Harmony Health Care Long Island, Hempstead , Ehr Trainer & Support Coordinator, Healthcare , Garden City, New York
