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After Hours Coordinator

Company: VirtualVocations
Location: Jamaica
Posted on: September 15, 2023

Job Description:

A company is looking for an After Hours Coordinator to provide third shift support to clients and caregivers remotely.
Key Responsibilities:

Handle incoming calls from employees, clients, and other agencies, providing accurate and appropriate solutions
Support third party answering service and assist with internal inquiries
Maintain detailed records of calls, escalate and resolve complex issues, and perform quality assurance audits

Required Qualifications:

High School Diploma or GED
Previous experience in customer service and scheduling preferred
Ability to work in a fast-paced environment and manage multiple tasks efficiently
Strong interpersonal and communication skills
Proficiency in Microsoft Office

Keywords: VirtualVocations, Hempstead , After Hours Coordinator, Other , Jamaica, New York

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