Call Center Training Coordinator (Hybrid Remote in New York City, NY)

Company: MAXIMUS
Location: Jamaica
Posted on: September 11, 2023

Job Description:

Maximus is hiring for a Training Coordinator to support the New York Independent Assessor Program (NYIAP). The Training Coordinator will design, develop, and implement training materials in a classroom-style training environment. The Training Coordinator will work closely with the training leadership team to assess the impact of each training course to ensure trainees are successful. This position reports to the Training Supervisor. This is a full-time, hybrid remote position located in the state of New York. Maximus has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP) for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports. NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitioners-physicians, nurse practitioners, and physician assistants-conduct clinical appointments to determine if the individual is medically stable to receive services in the community. The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual's plan of care and make determinations regarding the services the individual may receive. Essential Duties and Responsibilities:

• Design, develop and implement training materials
• Develop training schedules (in coordination with other managers and WFM staff) based on the evaluation of the need for new staff and subcontractor personnel
• Facilitate and deliver classroom-style training on an initial and ongoing basis
• Ensure that program staff are provided with updated knowledge of the Medicaid
• Provide administrative support to training classes and team members including class rosters, attendance sheets, assessments, test logs, evaluations, etc.
• Community Based Long-Term Care Programs, community resources, and options for clients
• Conduct role-playing activities to develop interpersonal skills (e.g., teamwork and conflict management)
• Communicate operating policies and procedures that are in compliance with the contractual agreement
• Assess the impact of each training course on staff performance and contributes to training material development and updates Minimum Requirements
  • High School diploma or equivalent
  • 2+ years experience in customer service
  • 0-2 years of experience in training ( training may include curriculum or training design, teaching, and instructing for individuals and/or groups)
  • Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training
  • Adept at speaking effectively in interpersonal situations and before groups of people
  • Advanced level proficiency in Microsoft Office (Power Point, Excel, Word, and Outlook) Preferred Requirements
    • 1 year of direct training experience in a human services environment and/or with instructional design and development
    • 1 year of NYIAP Project Experience
    • Hands on experience with e-learning platforms
    • Direct experience utilizing Zoom and/or Microsoft Teams for training Home Office Requirements:
      • Maximus provides company-issued computer equipment
      • Reliable high-speed internet service
        • Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
        • Minimum 5 Mpbs upload speeds MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com . EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Posted MaxUSD $23.00/Hr. Posted MinUSD $20.00/Hr.

Keywords: MAXIMUS, Hempstead , Call Center Training Coordinator (Hybrid Remote in New York City, NY), Other , Jamaica, New York