Relationship Banker, 31st Ave Jackson Heights, NY
Company: Santander Holdings USA Inc
Location: Hempstead
Posted on: January 22, 2023
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Job Description:
Relationship Banker, 31st Ave Jackson Heights, NYJackson
Heights, United States of AmericaWHAT YOU WILL BE DOING
Santander is one of the largest banks in the world, and one of the
top banks in the United States based on deposits. With a principal
presence in the northeast U.S., Santander's retail division serves
nearly 2 million customers and more than 5% of small businesses in
the US.
Being a Relationship Banker at Santander
As a Relationship Banker you will be responsible for servicing and
building relationships with branch Consumer and Business customers.
You will deliver an exceptional customer experience through
engagement of customers in the branch, over the phone, and through
collaboration with business partners.
What to Expect
Put the customer at the center of everything you do. Make
connections with customers in the branch and over the phone.
Engage Consumer and Business customers through proactive, outbound
calling for both service and relationship deepening
opportunities.
Assess customer needs by being genuinely curious, asking questions,
and identify opportunities to help achieve their financial goals
today and in the future.
Be the expert on Santander Consumer and Business products and
services and be able to articulate the benefits that will help
customers based on their need.
Recommend the best solutions based on need; deliver solutions
directly as well as introduce Investment and Mortgage partners,
when appropriate.
Build trust and deliver solutions by setting expectations and
meeting commitments.
Develop relationships with new and existing Consumer and Business
customers by maintaining contact through early engagement calls and
regular outreach with portfolio customers.
Deliver an outstanding customer experience in every interaction.
Ensure timely follow up and escalate when appropriate.
Ensure compliance with all bank policies, procedures and regulatory
requirements.
May assist customers with teller transactions as needed.
Qualifications
4 year college degree (preferred)
2 or more years of personal banking experience (strongly
preferred)
Motivated to help people achieve financial goals
Passion and personal commitment to proactively help customers
Exceptional listening and communication skills in person and over
the phone
Ability to work effectively in a team environment, building strong
relationships with colleagues and business partners
Ability to use critical thinking to solve problems and provide
solutions to customer issues
Demonstrated proficiency using the phone to engage with
customers
Basic computer skills
Hours and Schedule
40 hours per week
Schedule varies depending on branch need and may include Saturdays
and/or Sundays
At Santander, we value and respect differences in our workforce and
strive to increase the diversity of our teams. We actively
encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occasional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not
list all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.
For NYC Job Applicants: The base hourly pay range for this position
is $23.77/hr.-$35.94/hr. The exact compensation may vary based on
skills, experience, training, licensure and certifications and
location.
English
Primary Location: Jackson Heights, New York, United States of
America
Other Locations: New York-Jackson Heights
Organization: Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Hempstead , Relationship Banker, 31st Ave Jackson Heights, NY, Other , Hempstead, New York
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