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Clinician Support Supervisor

Company: Doctor On Demand
Location: Hempstead
Posted on: June 7, 2021

Job Description:

About Doctor On Demand

Doctor On Demand's mission is to improve the world's health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we've developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It's as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn't required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.

Job Summary:

The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Supervisory Responsibilities:

  • Recruits, interviews, and hires new staff.

  • Oversees the daily workflows of the department.

  • Monitor daily/monthly service levels and key performance indicators for the Member/Provider Support teams

  • Provides constructive and timely performance evaluations.

  • Handles discipline and termination of employees in accordance with company policy.

  • Recommend improvements in which the Member/Provider Support teams can improve experiences for patients

  • Drive the execution of the Quality Monitoring program as relates to Member/Provider Support teams

Required Skills/Abilities:

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Excellent sales and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Strong supervisory and leadership skills.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Ability to function well in a high-paced and at times stressful environment.

  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent

  • 3-5 years of experience in a customer service related role

  • Experience handling inbound support inquiries via phone, email, and chat

  • Experience working with web based systems

  • Ability to type 50+ WPM

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Doctor On Demand provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, military and veteran status, or any other characteristic protected by federal, state or local law. In addition, Doctor On Demand will provide reasonable accommodations for qualified individuals with disabilities.

Other details

  • Job Function Customer Support
  • Pay Type Salary
  • Travel Required No

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Keywords: Doctor On Demand, Hempstead , Clinician Support Supervisor, Other , Hempstead, New York

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