IT support Specialist

Company: Marcum Search LLC
Location: Hempstead
Posted on: February 20, 2021

Job Description:

5+ years' experience with the following skills:Solid Understanding of the basics of Virtualized Systems (VMWare, Citrix).Ability to log into the servers and VM environments to determine current status of hardware, operating systems, applications, and VM dashboard; enough to validate and qualify a problem then escalate to Level 3 Engineering Support resources when appropriate.Solid understanding of the basics of Desktop OS's from an administrative role: Windows 7, 8.1, 10. Can initiate a remote access and perform basic troubleshooting using logical methods that demonstrate knowledge (in lieu of following a scripted approach). Can do basic OS troubleshooting, reset passwords, verify domain access.Solid understanding of Networks (LANs and WANs) devices and protocols.Excellent Communication Skills (easily understood, listens and can derive useful information from caller or ticket).Strong common sense regarding interpretation of caller or a ticket; can describe good, bad and ugly interactions with a customer and how he or she handles same.Ability to log into switches and routers (typically Cisco) to determine status of device, port, pull down logs and configuration files, then escalate to Level 3 Engineering.Good understanding of WIFI Networks basics; able to walk thru basic troubleshooting with a user in order to qualify a functional problem and collect enough information to then escalate to a Level 3 Engineer.Basic understanding of Storage systems (EMC, NetApp a plus).Good understanding of Microsoft Office 365 and Exchange; can explain the environments at a high level, can access Office 365 and Exchange systems to collect logs and determine status; then escalate to Level 3 with useful information.Experience with ConnectWise / Automate a plus - provided by Dice

Keywords: Marcum Search LLC, Hempstead , IT support Specialist, Other , Hempstead, New York