IT support Specialist
Company: Marcum Search LLC
Location: Hempstead
Posted on: February 20, 2021
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Job Description:
5+ years' experience with the following skills:Solid
Understanding of the basics of Virtualized Systems (VMWare,
Citrix).Ability to log into the servers and VM environments to
determine current status of hardware, operating systems,
applications, and VM dashboard; enough to validate and qualify a
problem then escalate to Level 3 Engineering Support resources when
appropriate.Solid understanding of the basics of Desktop OS's from
an administrative role: Windows 7, 8.1, 10. Can initiate a remote
access and perform basic troubleshooting using logical methods that
demonstrate knowledge (in lieu of following a scripted approach).
Can do basic OS troubleshooting, reset passwords, verify domain
access.Solid understanding of Networks (LANs and WANs) devices and
protocols.Excellent Communication Skills (easily understood,
listens and can derive useful information from caller or
ticket).Strong common sense regarding interpretation of caller or a
ticket; can describe good, bad and ugly interactions with a
customer and how he or she handles same.Ability to log into
switches and routers (typically Cisco) to determine status of
device, port, pull down logs and configuration files, then escalate
to Level 3 Engineering.Good understanding of WIFI Networks basics;
able to walk thru basic troubleshooting with a user in order to
qualify a functional problem and collect enough information to then
escalate to a Level 3 Engineer.Basic understanding of Storage
systems (EMC, NetApp a plus).Good understanding of Microsoft Office
365 and Exchange; can explain the environments at a high level, can
access Office 365 and Exchange systems to collect logs and
determine status; then escalate to Level 3 with useful
information.Experience with ConnectWise / Automate a plus -
provided by Dice
Keywords: Marcum Search LLC, Hempstead , IT support Specialist, Other , Hempstead, New York
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