Call Center Rep.

Company: Nassau Financial FCU
Location: Hempstead
Posted on: January 3, 2021

Job Description:

Overview:This role will be responsible for effectively developing and maintaining a financial relationship with our members by building relationships to determine their needs. To provide a product and/or service solution to help meet the members need in a professional, prompt and efficient manner. Overall, responsible for exceeding credit union goals. Accountability and Responsibilities: To deliver service consistent with our Service Promises Exceed all established Minimum Acceptable Performance Standards. Respond appropriately, accurately and timely to member questions and requests. Responsible for properly maintaining and processing share and consumer loan applications through our core processing software in an efficient and timely manner. Responsible and accountable for contributing to the credit union goals. Accountable for the appropriate and timely response and resolution to member issues and concerns. Process account inquiries, address changes, closing accounts when necessary, account maintenance requests, reconciliation and payroll requests. Conduct interview to develop information concerning a members financial need and cross sell all products and /or services including those of credit union affiliated partners Experience and Skills: Job requires a High School diploma or equivalent with adequate proficiency in language math and reasoning skills and two years related experience. Computer skills: To perform this job successfully, an individual should have knowledge of database software, internet application and Microsoft Office applications Ability to effectively communicate with internal and external parties in a courteous and professional manner, while not impacting service to our members Demonstrate strong oral and written communication skills to resolve member concerns in a professional and personable manner Responsible for providing constructive and timely feedback to management related to developing member issues or concerns. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Your ability to be bonded is required. We offer an exceptional benefit package (medical, dental, and 401K) and competitive salary. 35 hour work week which includes Saturdays. eeo.m/f/v/h. Nassau Financial FCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v.

Keywords: Nassau Financial FCU, Hempstead , Call Center Rep., Other , Hempstead, New York