Call Center Rep.
Company: Nassau Financial FCU
Location: Hempstead
Posted on: January 3, 2021
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Job Description:
Overview:This role will be responsible for effectively
developing and maintaining a financial relationship with our
members by building relationships to determine their needs. To
provide a product and/or service solution to help meet the members
need in a professional, prompt and efficient manner. Overall,
responsible for exceeding credit union goals. Accountability and
Responsibilities: To deliver service consistent with our Service
Promises Exceed all established Minimum Acceptable Performance
Standards. Respond appropriately, accurately and timely to member
questions and requests. Responsible for properly maintaining and
processing share and consumer loan applications through our core
processing software in an efficient and timely manner. Responsible
and accountable for contributing to the credit union goals.
Accountable for the appropriate and timely response and resolution
to member issues and concerns. Process account inquiries, address
changes, closing accounts when necessary, account maintenance
requests, reconciliation and payroll requests. Conduct interview to
develop information concerning a members financial need and cross
sell all products and /or services including those of credit union
affiliated partners Experience and Skills: Job requires a High
School diploma or equivalent with adequate proficiency in language
math and reasoning skills and two years related experience.
Computer skills: To perform this job successfully, an individual
should have knowledge of database software, internet application
and Microsoft Office applications Ability to effectively
communicate with internal and external parties in a courteous and
professional manner, while not impacting service to our members
Demonstrate strong oral and written communication skills to resolve
member concerns in a professional and personable manner Responsible
for providing constructive and timely feedback to management
related to developing member issues or concerns. To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Your ability to be
bonded is required. We offer an exceptional benefit package
(medical, dental, and 401K) and competitive salary. 35 hour work
week which includes Saturdays. eeo.m/f/v/h. Nassau Financial FCU is
willing to accommodate disabilities to the extent a financial
services organization can without impacting financial control or
member service. Nassau Financial FCU is an Equal Opportunity
Employer. m/f/h/v.
Keywords: Nassau Financial FCU, Hempstead , Call Center Rep., Other , Hempstead, New York
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