Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote
Company: STI
Location: Newark
Posted on: April 2, 2026
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Job Description:
Description: We are looking for a qualified Desktop Engineer for
the 3rd shift of our 24x7 Team who has experience troubleshooting
computer issues and supporting customers by phone, email, and via
remote access tools. This is a fully remote role providing level 1
& 2 support for users, troubleshoot hardware and software problems
for desktop and laptop computers and conduct remote problem solving
when necessary. • Troubleshoot Desktop LAN, server, wi-fi and
connectivity issues. • Utilize ticketing system to track email
submissions and managing phone support efforts. • Manage Windows
Active Directory and Exchange. • Work closely with other IT
employees on system maintenance and configuration projects. • Work
closely with other employees on interdepartmental projects. •
Maintain accurate asset management records. • Work with vendors and
manufacturers on repair and maintenance of IT equipment.
Requirements • College degree and/or 4-6 years' experience
providing end user support • Ability to help employees solve
hardware and software problems and fulfill requests. • Experience
with Windows Active Directory& Office 365. • Experience
troubleshooting network issues in large office /Enterprise setups.
•Experience supporting and troubleshooting printer systems. •
Familiarity with DHCP, DNS, LAN, WAN, and other common networking
concepts. • Strong customer service and communication skills. •
Experience taking user calls utilizing an IVR system, preferably
Avaya. • Must be able to cover one weekend shift and holidays that
land on your coverage days. • Basic understanding of ITIL
foundation processes, i.e., Incident, Request, Change. Major
Incident management experience, i.e., opening outage bridges &
escalations is a plus. • MDM experience, specifically Airwatch, is
a plus.
Keywords: STI, Hempstead , Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote, IT / Software / Systems , Newark, New York
