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Technology Associate

Company: Mindful Care
Location: Hempstead
Posted on: March 19, 2023

Job Description:

Are you passionate about mental health and wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve.Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others. At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, W.I., and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Opportunity The Technology Associate is a crucial entry-level role responsible for providing exceptional customer service and technical support to troubleshoot hardware and software issues. This position requires excellent communication skills and the ability to work with a variety of resources to resolve issues and reduce downtime for end-users. Responsibilities As the first point of contact for technical support, the IT Support Specialist is responsible for providing basic support and troubleshooting, filtering Help Desk calls, and escalating tickets to higher levels of support as necessary. Key responsibilities include:

  • Troubleshooting IT hardware, software, and network systems
  • Responding to customer inquiries via phone, chat, email, or web ticketing system
  • Maintaining and updating network and peripheral documentation
  • Setting up and configuring workstations and peripherals
  • Monitoring company hardware and software to meet business requirements
  • Performing other IT-related duties as assigned Candidate Profile
    • 1-2 years of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity
    • Experience providing helpdesk support for both Mac and Windows OS
    • Strong technical knowledge of computer hardware and peripherals, help desk software, imaging software, remote access software, and telecom technologies
    • Excellent communication, interpersonal, and customer service skills
    • A detail-oriented and success-driven approach, with the ability to work independently and in team collaboration in a fast-paced startup environment
    • High school diploma or GED equivalent is required. An Associate's degree is preferred
    • Local travel may be required Salary & Benefits The base salary range for this position is $22.00 - $25.00 per hour. In addition to a base salary and benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Why do you want to work at Mindful Care?* What marketing technology systems have you used?* What is your desired base salary?* Do you now or in the future require sponsorship to work in the United States?* Yes No Can you provide eligibility documentation for working in the United States?* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Invitation for Job Applicants to Self-Identify as a U.S. Veteran
      • A "disabled veteran" is one of the following:
        • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
        • a person who was discharged or released from active duty because of a service-connected disability.
        • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
        • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
        • An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
          I DON'T WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305
          OMB Control Number 1250-0005
          Expires 5/31/2023 Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability.Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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          • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY I DON'T WISH TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Mindful Care, Hempstead , Technology Associate, IT / Software / Systems , Hempstead, New York

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