Automotive Express Lane Manager

Company: Garden City Jeep Chrysler Dodge Inc
Location: Hempstead
Posted on: September 4, 2024

Job Description:

Garden City Jeep Chrysler Dodge Ram is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Click Link below to learn more about our group and dealership Automotive Express Lane Manager Full-Time Opportunity: 5 Day Work Week Monday Saturdays Job Description & Duties:

• - Maintaining reporting systems required by general management and the factory.
• - Monitoring and controlling of the performance of the department using appropriate reports, tracking systems, and surveys.
• - Strives for harmony and teamwork within the department and with all other departments.
• - Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• - Understands and ensures compliance with manufacturer warranty and policy procedures.
• - Accounting for all documents; ensures that none are missing and all are processed correctly.
• - Directing and scheduling the activities of all department employees.
• - Monitoring technicians' daily productivity reports and corresponding payroll records.
• - Monitors and follows up on parts orders with the parts manager to ensure availability.
• - Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• - Informs repair technicians of time allowances on each repair order.
• - Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• - Keeps abreast of new equipment and tools available and recommends purchases.
• - Ensures that the work areas and customer waiting area are kept clean.
• - Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• - Ensures the proper care, storage, and inventory of special tools.
• - Ensures that customers' service files are up-to-date and readily available for reference.
• - Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• - Handles customer complaints immediately and according to dealership's guidelines.
• - Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• - Maintains safe work environment.
• - Maintains a professional appearance.Qualifications: 2 + years of previous service manager or lead experience 1 year of dealership setting experience. To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.Job Type: Full-timeSalary: $90,000.00 - $120,000.00 per year inclusive of commission and bonusesBenefits Include: Medical and Dental Insurance 401(k) Retirement Plan Employee Discounts on Vehicle Purchases, Parts, and Service Paid Time Off Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance) Comprehensive Employee Recognition Programs Opportunities for Career Advancement Professional Development Assistance Retirement PlanSchedule: Monday to Friday Weekend availabilitySupplemental Pay Types: Bonus Pay Commission Pay Compensation details: 90000-120000 Yearly SalaryPIb6b8e4892df4-31181-35207797

Keywords: Garden City Jeep Chrysler Dodge Inc, Hempstead , Automotive Express Lane Manager, Executive , Hempstead, New York