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Platform Support Manager

Company: VirtualVocations
Location: Jamaica
Posted on: September 16, 2023

Job Description:

A company is looking for a Platform Support Manager responsible for managing and organizing a world-class support function for all business applications.
Key Responsibilities:

Response and resolution of Incidents & Problems, and Service Requests via an ITSM portal and email
Collaboratively provide global support for business applications
Build geographically scattered (customer) support teams leveraging known ITIL methodologies

Required Qualifications:

Proven track record of teamwork, execution, and customer service
Proficient in Windows administration and web application architecture
Good knowledge of cloud-based infrastructure and messaging brokers/queues
Ability to effectively prioritize work and work collaboratively in a distributed team environment
Proactive communication skills and ability to work under pressure in a dynamic work environment

Keywords: VirtualVocations, Hempstead , Platform Support Manager, Executive , Jamaica, New York

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