Care Coordinator/Case Manager
Company: ROYAL CARE INC.
Location: Hempstead
Posted on: January 26, 2023
|
|
Job Description:
Royal Care is a New York State licensed home healthcare agency
that has been providing comprehensive home healthcare and
telehealth solutions to clients in the New York Metropolitan
Area.Royal Care's pledge to patients, their families, and
healthcare professionals are to continue to earn their confidence
in our professional, competent, and compassionate care that
improves the patient's quality of life.Our services include
Telehealth 24/7 Client Monitoring, Professional Nursing Care,
Geriatric Care, Physical Therapy, Rehabilitation Services,
Occupation Therapy, Personal Care Aide, and more.*Job Summary: *The
Case Manager is responsible for providing the best quality service
while coordinating patient long-term care while acting as a liaison
between the agency, patient, and all vendors. In addition, the case
manager must sustain constant communication between all involved
parties, including but not limited to: Vendors, NCMs, HHAs, Family
vendors, and any other members of the service team while adhering
to Royal Care's policies and procedures.*Some of your Key
Responsibilities include: **\*Responsibilities may include
additional tasks according to the needs of the department and the
organization.** Function as the liaison between aide and patient
ensuring quality, continuous care.* Develop and sustain
relationships with all vendors to ensure patient census growth.*
Complete and follow VBP Measures and quality assurance.*
Strategically coordinate placement of services between clients and
caregivers.* Communicate openly with other staff in the department
regarding scheduling, availability, attendance, and larger-scale
issues.* Verify caregivers' attendance daily ensuring they are
attending to their scheduled cases and be able to prioritize
staffing cases for no-shows, callouts or any missed visits based on
the patient's needs of care.* Keep the Director of Patient Services
and vendors informed of any and all patient care issues i.e.
patient or family member complaints, patient incidents,
non-compliance with agency rules by an HHA, change in patient
status* Ensure documentation is being updated for all our
caregivers and patients in HHA Exchange.* Handle and respond
promptly to incoming calls, emails or faxes from physicians,
contracts or clients requesting report status and/or information;
communicate with contracts for patient status.* Communicate with
patients and their families regarding appointment scheduling,
physician plan of care, appointment changes, and schedule changes.*
Maintain patient confidentiality and privacy with dignity and
respect.* Ensure the schedule reflects vendor authorization,
patient preferences, and aide location, keeping in mind the goal of
continuous, uninterrupted service to the patient.* Handle all
escalated non-clinical patient and HHA inquiries and needs.*
Maintain proper documentation; logging events, progress, and items
related to patient care activities according to department
procedures*Qualifications: * - Must be bilingual in Spanish. -
Bachelor's degree in sociology, social welfare, psychology, or
another behavioral science is highly preferred. - 3+ years' case
management or similar, experience required - Excellent verbal and
written communication skills. - Excellent interpersonal and
customer service skills having empathy and patience in working for
the elderly population.* Ability to deal with difficult or
sensitive situations in person or on the phone. - Ability to
function well in a high-paced and at times stressful environment. -
Ability to maintain a professional demeanor when handling employee
issues. - Knowledge of HHA Exchange is highly preferred.Job Type:
Full-timePay: $21.00 - $23.00 per hourBenefits:* 401(k)* Dental
insurance* Health insurance* Paid time off* Vision
insuranceSchedule:* 8 hour shiftAbility to commute/relocate:*
Hempstead, NY 11550: Reliably commute or planning to relocate
before starting work (Required)Experience:* Customer service: 1
year (Required)Language:* Spanish (Required)Work Location: One
location
Keywords: ROYAL CARE INC., Hempstead , Care Coordinator/Case Manager, Executive , Hempstead, New York
Click
here to apply!
|