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Care Coordinator/Case Manager

Location: Hempstead
Posted on: January 26, 2023

Job Description:

Royal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area.Royal Care's pledge to patients, their families, and healthcare professionals are to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient's quality of life.Our services include Telehealth 24/7 Client Monitoring, Professional Nursing Care, Geriatric Care, Physical Therapy, Rehabilitation Services, Occupation Therapy, Personal Care Aide, and more.*Job Summary: *The Case Manager is responsible for providing the best quality service while coordinating patient long-term care while acting as a liaison between the agency, patient, and all vendors. In addition, the case manager must sustain constant communication between all involved parties, including but not limited to: Vendors, NCMs, HHAs, Family vendors, and any other members of the service team while adhering to Royal Care's policies and procedures.*Some of your Key Responsibilities include: **\*Responsibilities may include additional tasks according to the needs of the department and the organization.** Function as the liaison between aide and patient ensuring quality, continuous care.* Develop and sustain relationships with all vendors to ensure patient census growth.* Complete and follow VBP Measures and quality assurance.* Strategically coordinate placement of services between clients and caregivers.* Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.* Verify caregivers' attendance daily ensuring they are attending to their scheduled cases and be able to prioritize staffing cases for no-shows, callouts or any missed visits based on the patient's needs of care.* Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status* Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.* Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.* Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.* Maintain patient confidentiality and privacy with dignity and respect.* Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.* Handle all escalated non-clinical patient and HHA inquiries and needs.* Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures*Qualifications: * - Must be bilingual in Spanish. - Bachelor's degree in sociology, social welfare, psychology, or another behavioral science is highly preferred. - 3+ years' case management or similar, experience required - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills having empathy and patience in working for the elderly population.* Ability to deal with difficult or sensitive situations in person or on the phone. - Ability to function well in a high-paced and at times stressful environment. - Ability to maintain a professional demeanor when handling employee issues. - Knowledge of HHA Exchange is highly preferred.Job Type: Full-timePay: $21.00 - $23.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftAbility to commute/relocate:* Hempstead, NY 11550: Reliably commute or planning to relocate before starting work (Required)Experience:* Customer service: 1 year (Required)Language:* Spanish (Required)Work Location: One location

Keywords: ROYAL CARE INC., Hempstead , Care Coordinator/Case Manager, Executive , Hempstead, New York

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