Director Account Management - Medicaid / Medicare / Government Managed Care

Company: LIBERTY Dental Plan
Location: Hempstead
Posted on: August 1, 2022

Job Description:

Job DetailsJob LocationNew York or New Jersey Office - Uniondale, NYRemote TypeOptional Work from HomePosition TypeFull TimeEducation LevelBachelors Degree or equivalentJob ShiftDayFast-paced and growing dental insurance company seeks a Director of Account Management in the Northeast region.**Must reside in New York or New Jersey. Opportunity to work partial remote with occasional travel to the Uniondale, NY or Shrewsbury, NJ offices.****Must have experience with Medicaid Managed Care or Medicaid/Medicare duals.** This role will manage Northeast Account Management teams to ensure the expansion and ongoing success of existing and new business. Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of the Northeast market segment, including the development and execution of retention, marketing and growth strategies. Coach and develop the Account Management team, ensuring in-group growth and retention, and monitoring of key business performance metrics to drive business results.Essential Duties:Oversee the account management team and facilitate problem resolution and promote high client satisfaction.Provide direction and hold staff accountable for Government and Commercial book of business membership in the Northeast.Engage regularly with clients via strategic and operational reviews to evaluate client needs and strategic direction.Develop and maintain strong relationships with sales and executive leadership; act as an intermediary between parties for key activities/issues.Develop strategic partnerships to continuously improve our business relationships with our customers to optimize the growth potential in each account.Oversee contract negotiations including amendments, including but not limited to changes and ad-hoc requests.Oversee business development opportunities and assist in the development of RFPs and expansion of new business.Oversee implementation of new clients.Establish and maintains effective relationships with consultants, brokers, clients, business partners, and vendors.Assist in development of new product offerings.Deliver company value proposition, differentiation and presentation as part of demonstrating LIBERTY's products to prospective clients as a subject matter expert. Use line of business expertise and market intelligence to provide input on business strategy.Provide overall direction and coordination of support resources for Sales and Account Management activities.Anticipate key business, marketplace and competitor dynamics and develops and implements strategies that ensure growth and mitigate adverse risk.Must be willing to travel locally and to corporate and satellite offices.Proven ability to juggle multiple responsibilities and special projects.Other duties as assigned.Education and/or Experience:BA/BS preferably in Business Administration or Marketing; OR equivalent successful work experience5+ years' experience in Account Management**Must have Medicaid Managed Care experience (Medicaid and Medicare preferred)****Must understand NY/NJ/Northeast market**Client management experience with high touch follow-up skillsExperience in dental insurance a plusSpecific Skills/Knowledge:Demonstrated track record of successful recruitment, selection and development of sales / account management staff.Demonstrated success working in a complex, fast-moving, and cross-functional environment where accountabilities and objectives may be shared.Excellent communication skills, both written and verbal. Ability to work with multiple parties and vendors to implement projects and new groups.Possesses negotiation and consulting skills with facility to interact with and influence senior leaders.Possesses complex problem-solving skills, a high degree of business acumen and ability to influence change across all functional areas of the organization.Advanced proficiency and understanding of the healthcare industry and market dynamics and trends.Demonstrated understanding of competitor's strengths, weaknesses and strategies.Demonstrated expertise in handling difficult client issues related to plan services, policies and procedures.Strong client interface and presentation skills. Excellent Customer Focus.Excellent leadership, relationship management and interpersonal skills to engage with National and local stakeholders.Experience building trusted relationships with executive sponsors and end users. Proficient in Microsoft Applications such as Teams, Word, Excel, PowerPoint, Visio and Outlook. Working knowledge of MS Project.NY Accident and Health Insurance license required within 90 days of hire date.Sponsorship and Relocation Specifications:LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.No relocation assistance or sponsorship available at this time.

Keywords: LIBERTY Dental Plan, Hempstead , Director Account Management - Medicaid / Medicare / Government Managed Care, Executive , Hempstead, New York