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Director of Operations

Company: Vendome Partners International
Location: Hempstead
Posted on: April 10, 2021

Job Description:

Our client is a world leader in sustainable resource management and operates across all 50 states and Canada.
They are looking for a Director of Operations, Wastewater Services to supervise a team of 100+ and to oversee all aspects of Technical Services, Plant Operations and Contract Compliance.
Position Summary:This position is responsible for working with the operations staff and upper management to provide quality wastewater services under a long-term service contract. The position is responsible for full compliance with the company's contractual responsibilities, safety and environmental compliance goals using the full resources of the company to achieve superior client/customer loyalty and build long-term relationship.
Nature & Scope of the work:The Director is responsible for providing high quality wastewater treatment and collection services for a Sewer System serving a population of over 1 million people. The System consists of three Wastewater Plants and 3,000 miles of sewers and 57 Pumping Stations.To accomplish this goal, the Director of Operations provides guidance, assistance and direction to the following departments:

  • Treatment Plant Operations - responsible for daily operations of three (3) -advanced wastewater treatment facilities.
  • Collections- responsible for daily maintenance, cleaning and service of the wastewater collection network.
  • Engineering- responsible for quality control, plant engineering and construction related activities.
  • Maintenance - responsible for all maintenance associated with the 3 wastewater treatment facilities and 57 pumping stations located throughout the collection network.
  • Administration - responsible for contract compliance and support functions.
    Principal Areas of Responsibilities:
    • The Director supervises and participates in the preparation and administration of strategic plans, systems plans, capital plans, marketing plans, operating plans and revises plans needed.
    • The Director administers corporate, local and state rules and regulations, which govern operations, water quality, service, safety, etc.
    • The Director develops and maintains sound regulatory, governmental, media, community, customer and employee relations programs.
    • The Director, through his/her Leadership Team, trains and develops employees to assure each employee has the necessary skill sets to accomplish his/her responsibilities.
    • Provides client relations including presentations of progress and special reports, participates in client meetings, and conducts client service audit interviews and professional handling and resolution of client services concerns, contract interpretation and modification and/or renewal activities.
    • Actively supervises project staff to ensure work is performed in a safe and professional manner by following established safety, operating and emergency response procedures.
    • Ensures that safety, process control, and maintenance management programs and systems are consistently implemented by subordinates and that each site follows established administrative and maintenance policies and procedures
    • Ensures labor agreements are consistently administered by subordinates and fosters a productive and positive work environment with labor unions.
    • Manages the establishment of procedures for maintaining high standards of operation, product quality, reliability and safety.
    • Determines and enforces, through direct and functional report groups, productivity, quality and safety requirements in accordance with company need, based on current local, state and federal regulations.
    • Evaluates and develops improved techniques for the control of operations, quality, reliability and safety.
    • Supports and assists as necessary the development and maintenance of sound regulatory, governmental, media, community, customer and employee relations programs.
    • Promotes morale and provides staff with atmosphere of open communication, innovation and job growth.
    • Performs related duties as needed and assigned.
      Education/Equivalent:
      • Bachelor's degree in Business, Science, Civil, Environmental, or Sanitary Engineering preferred. Equivalent experience in related fields with strong understanding of local governments and contracting of local services acceptable.
      • Master's Degree in Engineering or MBA, strongly preferred.
      • Formal training in the development, deployment, and use of Management Control & Reporting Systems (MCRS)
      • Valid driver's license in state of residence is required and must meet risk management guidelines.
        Work Experience Needed:
        • Minimum fifteen (15) years combined experience as Project Manager/ Operations Manager/Director in a Wastewater Utility, Consulting Engineering, Construction Management, Program Management, or Facilities Management organization with a minimum of ten years of supervisory experience managing Technical/Operational employees and complex activities
        • Minimum 10 years of demonstrated experience in supporting or leading public works project development activities with documented evidence of successfully capturing target projects.
        • Strong knowledge of municipal water and/or wastewater industry issues including regulatory, financing and inter-local government management agreements.
        • 5-10 years' experience managing within a Unionized Workforce
          --- Special Skills/Abilities Needed:
          • Familiarity and adherence to all environmental and safety compliance regulations.
          • Excellent skills in leadership, team building, internal & external communications, change management, and training and mentoring of project managers and supervisors.
          • Strong skills in preparing complex proposals, bid and/or contract amendments for governmental agencies, with an emphasis on public works.
          • Strong experience in managing contracts including negotiations, resolving conflicts and preparing and negotiating change orders.
          • Ability to develop and implement a project level and division level Strategic Vision and plan.
          • Strong skills in working with local elected officials to develop new business, negotiate contracts, prepare capital plans, and manage regulatory reviews.
          • Working knowledge of water treatment methods, distribution system operations and maintenance, utility accounting systems and procedures, and engineering principles as related to water treatment and distribution facilities.
          • Strong financial acumen with ability to review and recommend annual budgets and report variances
          • Strong interpersonal skills to effectively relate and interact with elected officials, regulators, and media.
          • Proficient knowledge of Microsoft Office including Excel, Word, Outlook and PowerPoint.

Keywords: Vendome Partners International, Hempstead , Director of Operations, Executive , Hempstead, New York

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