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Data Security Product Support Engineer

Company: VirtualVocations
Location: Jamaica
Posted on: September 18, 2023

Job Description:

A company is looking for a Product Support Engineer - Data Security.
Key Responsibilities:

Handle level 2-3 support cases, working directly with customers, partners, and Sales Engineers
Assess the severity and criticality of issues and prioritize investigation efforts
Escalate technical product issues to the Engineering department and work towards resolution

Required Qualifications:

BSCS Degree or equivalent experience
Minimum 3 years of high-level Technical Support experience
Experience with TCP/IP, HTTP, Load balancers, Proxies, and Firewalls
Troubleshooting experience with Relational Databases (MsSQL, Oracle, MySQL, DB2)
Prior hands-on experience with Linux and other Unix operating systems

Keywords: VirtualVocations, Hempstead , Data Security Product Support Engineer, Engineering , Jamaica, New York

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