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Technical Writer

Company: Clever Devices
Location: Hempstead
Posted on: April 10, 2021

Job Description:

As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are currently looking for a Technical Writer to join our Product Management team in the Training group. The position will be based in our Woodbury, NY (Long Island) location.
The Technical Writer is a critical role that is responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, quick reference guides, or instructions.
Primary Responsibilities:

  • Able to describe complex software and processes clearly and accurately in a way that is appropriate for the target audience
  • Meet with customer representatives, product managers to maintain and update documentation
  • Create user documentation for a variety of material, including user guides and instruction manuals, quick reference guides, etc.
  • Collaborate with Product Management and SME's to understand how customers will be using the products
  • Print and prepare documentation for shipment to customers
  • Ensure technical verbiage is easy to understand by target audiences
  • Adjust copy as necessary and proofread for grammar and spelling
  • Follow internal document development life cycle process
  • Assist in creating online courses
  • Provide updates and different editions as necessary
  • Some customer travel may be necessary to increase the quality of documentation
    Skills Required:
    • Thorough understanding of the English language and its proper use
    • 5+ years Technical Writer Work Experience utilizing Adobe FrameMaker
    • Superior computer skills including working knowledge of MS Office Suite, MS Windows, Adobe Photoshop
    • Strong organizational, interpersonal and communication skills
    • Strong analytical skills and attention to detail
    • Ability to handle multiple tasks simultaneously and prioritize
    • Knowledge of Captivate and Instructional Design a plus
    • Bachelor's Degree highly desired.

Keywords: Clever Devices, Hempstead , Technical Writer, Advertising , Hempstead, New York

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