VIP Coordinator
Company: Disability Solutions
Location: New York
Posted on: May 3, 2024
Job Description:
Loews Regency New York Hotel has a legacy of luxury - expertly
orchestrated and masterfully performed. Located in midtown
Manhattan, the property seamlessly blends its iconic Art Deco
design with modern sensibilities, craftily merging form and
function to compliment 50 years of service expertise. Welcome to
our Park Avenue Allure. Responsible for coordinating the provision
of world-class VIP services to hotel guests. Directs the
exceptionally friendly, professional, and efficient registration of
all VIP guests. Ensures prompt and complete satisfaction of guest
requests in a professional and timely manner as well as resolution
of any guest complaints. Coordinates, expedites and monitors the
delivery of amenities and services throughout the hotel for each
and every hotel-designated VIP guest. Liaison between all hotel VIP
guests and each department, facilitating communication and teamwork
to exceed guest expectations.Essential Functions and
Responsibilities
- Coordinates the exceptionally friendly, professional, and
efficient reception, registration, and account settlement for all
hotel VIP guests
- Oversees the satisfaction of all guest requests and the
resolution of all complaints received by any hotel- designated
VIP
- Inspects all VIP rooms two days prior when available to
determine any specific Housekeeping or Engineering deficiencies;
coordinates attention to the completion of these specific
deficiencies
- Contacts VIP guests in advance of their arrival to the hotel to
determine any special services required and then acts to deliver
these special services
- Interacts frequently with VIP guests to provide assistance and
ensure guest satisfaction
- Familiar with and able to troubleshoot problems with the
following systems: key encoding, call accounting, in-room movies,
video checkout, electronic data capture, and PMS interface
control
- Coordinates airport transportation service as required
- Coordinates the ordering and delivery of flowers in advance of
guest arrival as required
- Coordinates and participates in the meet and greet and escort
of each VIP guest
- Ensures delivery and placement of arrival amenities;
coordinates personalization of welcome notes from General Manager,
Hotel Manager and VIP Manager
- Attends to the special needs of children and pets traveling
with VIP guests
- Ensures the daily replenishing of amenities through the
Housekeeping, and Rooms Service teams
- Works closely with the Amenity Supervisor to ensure timely
delivery of services
- Coordinates hotel participation in Loews First and other
corporate Marketing programs
- Evaluates department operations and recommends changes to
improve department efficiency, effectiveness and guest
satisfaction
- Maintains accurate recaps of groups and high transient
periods
- Attends pre-conference meetings at the request of clients when
VIP Manager is not available
- Reviews group resumes and billing profile information
- Works with Conference Managers and Sales Managers to satisfy
all special VIP requests
- Ensures accurate communication of information to guest
regarding all hotel facilities and operating hours
- Monitors and ensures adherence to all Loews Hotels Star Service
Standards
- Assists VIP Manager
- Other duties as assignedSupportive Functions and
Responsibilities
- Follows New Hire Training Program and ongoing Star Service
Competency training in accordance with hotel standards
- Executes emergency procedures in accordance with hotel
standards
- Notifies appropriate individuals of any problems or unusual
matters of significance
- Attends all appropriate hotel meetings when VIP Manager is not
available
- Attends all training sessions
- Is polite, friendly, and helpful to guests, employees, and
management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changesQualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidaysEducation:
- Bachelor Degree in Hospitality Management or related field or
exceptionally strong technical and service skillsExperience:
- Minimum one year experience in a supervisory position at a
comparable quality property or facility
- Minimum one year experience working with VIP Services Wage
range for this position, based on experience, is $25.60 to
$32.00.
Keywords: Disability Solutions, Hempstead , VIP Coordinator, Other , New York, New York
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